IT Service Delivery & DevOps
Establishing stable, scalable technical operations and reliable infrastructure practices.
High ownership, speed, and structured thinking
Driving Execution Across Fast-Moving Environments
15+ years of experience translating strategy into trackable action plans across recruitment, IT service delivery, DevOps, marketing operations, and customer experience.
Workflow automation
KPI tracking
Vendor management
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Core Competencies
Building structure and enforcing accountability across teams.
Recruitment & CX
Designing customer experience workflows and successfully scaling high-performing teams.
Marketing Operations
Aligning marketing systems, tools, and processes for measurable revenue growth.
Workflow Automation
Mapping out and automating cross-functional processes for maximum efficiency and speed.
Featured Projects
Track Record of Execution
Translating complex strategies into structured action plans and measurable outcomes.
IT Service Delivery
Global IT Infrastructure Overhaul
Restructured global IT vendor contracts and implemented automated deployment pipelines. Imposed strict SLA tracking across 3 continents.
Result
Reduced deployment times by 40% and generated $1.2M in annual vendor cost savings.
Customer Experience
CX Team Scaling & Automation
Scaled a distributed customer experience team from 15 to 85 representatives while implementing a unified omnichannel ticketing architecture.
Result
Improved first-response time by 60% and increased CSAT scores from 72% to 94% within 6 months.
High Volume Recruitment
End to End Automation for Recruitment Ops
End to end AI-assisted recruitment workflow helps companies move from manual resume review and interview process to a faster, more consistent, and more data-driven screening process.
Result
Reduced applicant screening time by 5–12 days and generated annual operating savings of up to ₱3.48M through AI-assisted resume screening and behavioral interview automation.
Departmental Alignment
Sales and Marketing
Aligned sales and marketing platforms with automated lead routing, comprehensive CRM workflows, and clear SLAs for seamless handoffs.
Result
Increased lead-to-opportunity conversion by 35%.
Demand Capture
Lead Generation
Architected scalable inbound and outbound funnels with immediate data enrichment and targeted multi-channel outreach sequences.
Result
Boosted qualified sales pipeline by 150% within two quarters.
Predictable Growth
Revenue Operations
Centralized tools, data, and processes across all revenue-generating teams to establish a single source of truth for reliable forecasting.
Result
Improved pipeline visibility and protected $2.5M in ARR.
Technical Toolkit
Tech Stack & Tools
Platforms and systems I leverage to build scalable workflows, track KPIs, and connect cross-functional teams.
Project & Work Management
Jira
Asana
Monday.com
Notion
Airtable
Basecamp
CRM & Customer Experience
GoHighLevel
HubSpot
Zendesk
Intercom
Gleap
IT, DevOps & Cloud
OpenAI
Manus
Retell
GitHub
Claude
Automation & Analytics
Zapier
Make
Data Studio
Google Analytics
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Ready to Scale?
Let's discuss how I can drive execution in your organization.
Available for full-time executive leadership roles, operational consulting, and strategic cross-functional projects.
Location & Availability
Available for remote leadership roles with global teams or regional cross-border coordination.
Engagement Types
Executive leadership, fractional operations, strategy implementation, and team turnaround.
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