IT Service Delivery & DevOps
Establishing stable, scalable technical operations and reliable infrastructure practices.
High ownership, speed, and structured thinking
Driving Execution Across Fast-Moving Environments
15+ years of experience translating strategy into trackable action plans across recruitment, IT service delivery, DevOps, marketing operations, and customer experience.
Workflow automation
KPI tracking
Vendor management
Let's connect
Leave your details and I'll get back to you promptly to discuss consulting or leadership roles.
Core Competencies
Building structure and enforcing accountability across teams.
Recruitment & CX
Designing customer experience workflows and successfully scaling high-performing teams.
Marketing Operations
Aligning marketing systems, tools, and processes for measurable revenue growth.
Workflow Automation
Mapping out and automating cross-functional processes for maximum efficiency and speed.
Featured Projects
Track Record of Execution
Translating complex strategies into structured action plans and measurable outcomes.
HIGH-VOLUME PPC INTELLIGENCE
Customer Conversation Intelligence for Revenue Recovery
End to end AI-assisted recruitment workflow helps companies move from manual resume review and interview process to a faster, more consistent, and more data-driven screening process. The workflow supports resume screening, candidate qualification, role-fit analysis, interview preparation, scoring consistency, and hiring pipeline visibility. By combining automation with human decision-making, teams can reduce repetitive review work, identify stronger candidates faster, and create a more consistent evaluation process across recruiters, hiring managers, and interview panels.
Result
Uncovered hidden revenue leakage across inbound sales conversations and provided clear, actionable insights to improve close rates, strengthen sales coaching, and increase ROI from existing marketing spend. Improved sales performance and protected $3.5M in ARR.
HIGH-VOLUME PPC INTELLIGENCE
Customer Conversation Intelligence for Revenue Recovery
End to end AI-assisted recruitment workflow helps companies move from manual resume review and interview process to a faster, more consistent, and more data-driven screening process. The workflow supports resume screening, candidate qualification, role-fit analysis, interview preparation, scoring consistency, and hiring pipeline visibility. By combining automation with human decision-making, teams can reduce repetitive review work, identify stronger candidates faster, and create a more consistent evaluation process across recruiters, hiring managers, and interview panels.
Result
Uncovered hidden revenue leakage across inbound sales conversations and provided clear, actionable insights to improve close rates, strengthen sales coaching, and increase ROI from existing marketing spend. Improved sales performance and protected $3.5M in ARR.
HIGH-VOLUME PPC INTELLIGENCE
Customer Conversation Intelligence for Revenue Recovery
End to end AI-assisted recruitment workflow helps companies move from manual resume review and interview process to a faster, more consistent, and more data-driven screening process. The workflow supports resume screening, candidate qualification, role-fit analysis, interview preparation, scoring consistency, and hiring pipeline visibility. By combining automation with human decision-making, teams can reduce repetitive review work, identify stronger candidates faster, and create a more consistent evaluation process across recruiters, hiring managers, and interview panels.
Result
Uncovered hidden revenue leakage across inbound sales conversations and provided clear, actionable insights to improve close rates, strengthen sales coaching, and increase ROI from existing marketing spend. Improved sales performance and protected $3.5M in ARR.
HIGH-VOLUME PPC INTELLIGENCE
Customer Conversation Intelligence for Revenue Recovery
End to end AI-assisted recruitment workflow helps companies move from manual resume review and interview process to a faster, more consistent, and more data-driven screening process. The workflow supports resume screening, candidate qualification, role-fit analysis, interview preparation, scoring consistency, and hiring pipeline visibility. By combining automation with human decision-making, teams can reduce repetitive review work, identify stronger candidates faster, and create a more consistent evaluation process across recruiters, hiring managers, and interview panels.
Result
Uncovered hidden revenue leakage across inbound sales conversations and provided clear, actionable insights to improve close rates, strengthen sales coaching, and increase ROI from existing marketing spend. Improved sales performance and protected $3.5M in ARR.
HIGH-VOLUME PPC INTELLIGENCE
Customer Conversation Intelligence for Revenue Recovery
End to end AI-assisted recruitment workflow helps companies move from manual resume review and interview process to a faster, more consistent, and more data-driven screening process. The workflow supports resume screening, candidate qualification, role-fit analysis, interview preparation, scoring consistency, and hiring pipeline visibility. By combining automation with human decision-making, teams can reduce repetitive review work, identify stronger candidates faster, and create a more consistent evaluation process across recruiters, hiring managers, and interview panels.
Result
Uncovered hidden revenue leakage across inbound sales conversations and provided clear, actionable insights to improve close rates, strengthen sales coaching, and increase ROI from existing marketing spend. Improved sales performance and protected $3.5M in ARR.
HIGH-VOLUME PPC INTELLIGENCE
Customer Conversation Intelligence for Revenue Recovery
End to end AI-assisted recruitment workflow helps companies move from manual resume review and interview process to a faster, more consistent, and more data-driven screening process. The workflow supports resume screening, candidate qualification, role-fit analysis, interview preparation, scoring consistency, and hiring pipeline visibility. By combining automation with human decision-making, teams can reduce repetitive review work, identify stronger candidates faster, and create a more consistent evaluation process across recruiters, hiring managers, and interview panels.
Result
Uncovered hidden revenue leakage across inbound sales conversations and provided clear, actionable insights to improve close rates, strengthen sales coaching, and increase ROI from existing marketing spend. Improved sales performance and protected $3.5M in ARR.
Technical Toolkit
Tech Stack & Tools
Platforms and systems I leverage to build scalable workflows, track KPIs, and connect cross-functional teams.
Project & Work Management
Jira
Asana
Monday.com
Notion
Airtable
Basecamp
CRM & Customer Experience
GoHighLevel
HubSpot
Zendesk
Intercom
Gleap
IT, DevOps & Cloud
OpenAI
Manus
Retell
GitHub
Claude
Automation & Analytics
Zapier
Make
Data Studio
Google Analytics
Verified Professional
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Ready to Scale?
Let's discuss how I can drive execution in your organization.
Available for full-time executive leadership roles, operational consulting, and strategic cross-functional projects.
Location & Availability
Available for remote leadership roles with global teams or regional cross-border coordination.
Engagement Types
Executive leadership, fractional operations, strategy implementation, and team turnaround.
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